OneTeamGov North
OneTeamGov North was one of the first communities set up outside of London, and we’re now on a mission specifically to grow OneTeamGov Manchester.
In 2023 we started to host a regular monthly-ish breakfast session, lean coffee style, to help people re-establish connections after the pandemic. But we recognise that not everyone loves a breakfast meet up, and that an hour of great conversation is never really enough. So we’re now offering a breakfast session with added extra all day co-working! This gives you the chance to keep chatting to people you want to, or to ask that extra question or get advice.
Upcoming Events
Visit our Eventbrite page to see and register for upcoming events. We usually meet on the 3rd Tuesday of every month. You will need to provide your email address to show which organisation you work for.
Past events
Tuesday 19 November 2024
~20 attendees plus 3 OTG volunteers
Topics covered:
Avoid silo building
How to create good communities of practice
Stage Gates and Service Assessments
Any good innovations to share? (One Big Thing)
How to stay positive when working in a challenging social media environment
Proposed topics not covered this time:
Topic 1: Accessibility. How to encourage service owners to prioritise fixes and articulate risks.
Topic 2: The ethics of using AI in government.
Topic 3: How to increase / create trust in government services.
Topic 4: Tips for maintaining effective comms between strategic and operational teams.
Topic 5: Service journeys across more than one department. How to support users across the divide.
Topic 6: Better cross-gov collaboration. For example, data handling, DPIA examples, How do we make it happen?
Topic 7: How to push for UCD when challenged with budget and time.
Topic 8: Has anyone got experience with appointing SROs? (Internally, MVP, rather than GMPPP scale)
Represented organisations:
Centre for Digital Public Services Wales
Department for Business and Trade
Department for Environment Food and Rural Affairs
Department for Work and Pensions
Environment Agency
Government Digital Service
HM Courts & Tribunals Service
Home Office
Ministry of Housing, Communities and Local Government
Tuesday 15 October 2024
Small but perfectly formed session, 6 attendees plus 4 OTG volunteers
Today we had an action learning set from Kate Bruckshaw on hacks to help policy and digital teams work together. We covered:
Agile Methods - removing the language barriers and working together in the right way
User Needs - speaking to users, and making sure you are capturing needs rather than solutions
Marketing - demonstrating the value and telling the story of your work, with empathy
Represented organisations:
Department for Business and Trade
Department for Education
Department for Environment Food and Rural Affairs
Department for Work and Pensions
Government Digital Service DSIT
HMRC
MHCLG (Ministry of Housing, Communities and Local Government)
tuesday 17 September 2024
~24 attendees plus 5 OTG volunteers
Topics:
Can we create more opportunities for cross-department loans and shadowing schemes?
How can people in different departments learn from each other more effectively?
How can we address challenges with office space for meetings?
What have we learned from this spending review round?
Represented organisations:
Department for Business and Trade
Department for Education
Department for Environment Food and Rural Affairs
Department for Work and Pensions
Government Digital Service DSIT
HMRC
HSE
Home Office
Information Commissioners Office
MHCLG
OFCOM
TUESDAY 20 AUGUST 2024
~21 attendees plus 3 OTG volunteers
Topics:
What’s the role of GDS/CDDO in future?
‘One big thing’ ideas
What changes have we seen since the change of government?
Represented organisations:
Cabinet Office
CDDO
Centre for Digital Public Services Wales
Defra
DfE
DWP
GDS
GSG
HMRC
MCHLG
Ofsted
Tuesday 16 JuLY 2024
~11 attendees, plus 4 OTG volunteers
Topics:
Building relationships with cross gov networks
Checking accessibility post service assessment
AI and legitimate expectations
GDS/CDDO/i.AI into DSIT - what changes will that bring?
Staff Reduction - is this still a priority for the new government?
Represented organisations:
Centre for Digital Public Services Wales
Defra
DfE
DSIT
GDS
GSG
HMRC
Useful links:
Tuesday 18 June 2024
~15 attendees, plus 3 OTG volunteers
Topics:
how might life change in departments after the general election
how to resolve data sharing challenges across gov
tips for a better workplace
Represented organisations:
CDPS Wales
CO
DBT
Defra
DfE
DLUHC
DSIT
DWP
GDS
HMRC
HO
ICO
Tuesday 21 May 2024
~10 attendees, plus 5 OTG volunteers
Topics:
Delivering during an election - any tips?
Chatbots: gimmick or actually good?
Identity as a Civil Servant… do you feel part of a big org or your own org?
Represented organisations:
DBT
DfE
DLUHC
GDS
GSG
HMRC
HO
ICO
Tuesday 16 April 2024
~15 attendees, plus 5 OTG volunteers
Topics:
Shared office space - how do we make it happen?
Running Service Assessments well
Agile vs Waterfall assurance
Good practice with a “JFDI”
Represented organisations:
CDPS Wales
DBT
Defra
DfE
DLUHC
DWP
GDS
GSG
HMRC
HO
ICO
Tuesday 19 March 2024
~10 attendees, plus 4 OTG volunteers
Topics:
Which services are translated into Welsh (and other languages)?
Establishing user centred design in a organisation that’s new to it
Dealing with headcount freezes
Represented organisations:
CDPS Wales
DBT
Defra
DfE
DWP
GDS
HMRC
Tuesday 27 February 2024
~21 attendees, plus 4 OTG volunteers
Topics:
Making “return to the office” work
Recruitment / Promotion / Retention / Pay
Joining up government departments “to be one”
Represented organisations:
DBT
Defra
DfE
DWP
GDS
HMRC
OneTeamGov North 2018 Unconference
The OneTeamGovNorth event and unconference was held in Manchester on 22 March. We brought together people with influence and interest from all levels of central and local government, third sector and private sector organisations who deliver or improve services for citizens.
The themes were:
How can we collaborate and share to deliver services that improve citizens’ lives?
How can we design services that represent an inclusive society?
Summary of the day
Deborah Blanchard and Maxine Paintain from DWP Digital hosted the day, which was very fitting as they had the original idea to bring OneTeamGov to the north. They set delegates the question ‘Why are we here today?’. It was great to see the range of opinions in the room and that ‘To collaborate wildly’ came out on top.
Vimla Appadoo (FutureGov) summed up why OneTeamGov is needed, because we need to start seeing ourselves as one government, understanding the relationship between what local and central government can do, the role that third parties play in delivering government services and what we can do to create seamless services for citizens.
Tim Haworth and Joanne Gartland from DWP Greater Manchester District Operations brought to life the reasons for joining up services for citizens across central and local government. They shared their enthusiasm for working in the Civil Service, and the importance of collaboration. Tim summed it up by saying
“‘The starting point is today - if we try and don’t let go, we might achieve something.’”
Molly Watt (Molly Watt Talks) and Chris Bush (Sigma) brilliantly explained the importance of accessible and inclusive technology. Molly described her own experience of Usher syndrome, the barriers she has faced and the opportunities that inclusively designed technology can bring. Chris emphasised the need to include users of differing abilities in usability sessions.
Fritz von Runte organised the unconference, encouraging people to pitch and making it a warm and fun experience for everyone. We had 18 unconference topics, which fitted neatly into the grid for three rounds of unconconference.
After the unconference, Holly Rae and Emma Collingridge from Stockport Council shared their approach to service design in local government. They had wise words for everyone who is delivering or improving services for citizens: ‘We need to be brave, respect experience and expertise, and create space so that we join up services for citizens.’
Feedback on the day
We asked delegates if the day had helped them to better understand inclusive design. It was good to see that 41% of respondents said that it had, or that it was a good start (39%).
Delegates also gave a view on whether OneTeamGovNorth would help us to join up public services in the north. There was a split of two-thirds of respondents believing that it would, and one-third not sure, which is a fair result given that this is the first OneTeamGov event in the north.
We also had really useful, constructive feedback on the design of the day itself. Some delegates would have liked more of an overview of OneTeamGov to set the context, more structure and themes, and less of a focus on central government, all of which is fair feedback. We’ll pass these on to future OneTeamGov events.
Practical actions
Matt Turner offered help: ‘Breaking big work into microactions is brill - starting them all at the same is still the big piece of work. Prioritising & sequencing is key. I can help.’
Celine McLoughlin asked: ‘Is anyone from Newcastle here today and interested in getting together to form a Newcastle chapter?’
Dinah Turner asked ‘Is anyone here interested in connecting on education challenges - if I’ve not met you already!’
Blogposts
People who were part of OneTeamGovNorth have shared blog posts about their experience.
Debbie Blanchard shared her role as one of the founders of OneTeamGovNorth.
Joanne Rewcastle shared the role of digital engagement in bringing OneTeamGov to the north.
What next?
Follow OneTeamGov on Twitter. Join OneTeamGov on Slack.
Be inspired by the MicroActions. Create your own and share with OneTeamGov.
Share the practical actions you took from OneTeamGovNorth through blog posts and we’ll share them here.
Keep in touch with #OneTeamGovGlobal, taking place in London on 16 July.
MicroActions
People at OneTeamGovNorth shared their MicroActions:
I will keep calling out when people differentiate between ‘small’ change and ‘transformational’ change - small changes can be transformational too!
I’m going to challenge myself and my colleagues to think about inclusion and accessibility when recruiting participants in user research and service design work
Make issues tangible, make problems visual and visible for people to see
Contact local schools/organisations working with young people to see how I can work with them to encourage young people to aspire to work in digital public sector
Recruit based on attributes and not abilities to shield teams from future changes in the methods and technologies required for inclusive service design
Reassure that automation is about removing the boring and repetitive parts of people’s work and not the job itself
Ask ‘who will this exclude?’ in your decision making processes to avoid a less effective re-inclusion phase
Keep speaking up when things go wrong. Don’t shy away from the bad stuff
I will start the ball rolling getting a community volunteer day arranged for those that signed up from session 2 table A discussion! Yay!
I’ll invite and share our research with other departments with who we have overlapping services
I’m going to continue investing in the community that’s been created today, carry on the conversation, identify more MicroActions to make change happen!
I will keep in touch with people here today and keep the conversations going. I will keep on being curious and will wear my OTG lanyard with pride!
I will stop using acronyms and digital language that doesn’t make sense to everyone
I will run a co-design session
I will stop talking about doing it and just do it